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SHIPPING & RETURNS

Shipping Policy

We aim to dispatch stock lines immediately. Subject to availability most products should arrive at their destination within 2-5 working days. Please respect that often due to circumstances beyond our control the delivery time can be prolonged.

Standard UK deliveries are dispatched by Royal Mail - typically delivery can be expected within 2 to 5 working days of placing an order.

Please note no dispatch and delivery on Bank holidays, Saturdays and Sundays. During Christmas and Sale periods it might take longer to dispatch your order (up to 7 working days).

 

In the event of delivery not being possible within 14 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.

If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock.

International orders can take from 3 - 15 working days to be delivered, depending on the country and location that the order is being dispatched to.

Some international orders may have to pay customs duty; this is at the discretion of the country posted to.

 

BeautyParadox Ltd is in no way liable for any customs charges incurred by its customers.

If the customer does not agree to pay the customs duty, the parcel may be returned to BeautyParadox Ltd and the value refunded will be less the customs duty or cost of return from the courier (if charged) and less the cost that BeautyParadox Ltd paid to dispatch the parcel.

 

BeautyParadox Ltd cannot accept responsibility on all orders include express international orders for delays caused by unforeseen circumstances, such as customs clearance or busy holiday periods. In these instances, the original shipping costs cannot be refunded.

The majority of orders will arrive within the delivery times stated above, however, please allow at least 15 working days for delivery before contacting us, as we are unable to investigate with couriers until this time has passed.

 

If a parcel is deemed lost we will not be able to offer a replacement until 15 working days after the dispatch date, subject to customers completing a non-receipt form. If a parcel is lost, we are not able to offer a straight refund, we will however send out a replacement.

Any goods not received within the 15 working days timescale must be reported to BeautyParadox Ltd in writing 20 working days from the date of dispatch. Please note we cannot accept responsibility after this date due to courier regulations regarding the compensation for lost parcels.

 

All shortages, damages and incorrect items must be reported within 24 hours.

The products you order will be delivered to the delivery address you give when you placed your order, however, if you are a new customer placing an order for the first time BeautyParadox Ltd reserve the right to post only to the billing address provided should this differ from the delivery address.

Upon receipt of your order you may be asked to sign for the parcel received in good condition. If a parcel appears to be damaged in any way DO NOT accept the delivery and notify BeautyParadox Ltd immediately.

Return & Exchange Policy

We understand that on occasion you may need to return an item. Due to the nature of the products we sell, items cannot always be returned. Please see the below information on whether you can return an item (this does not effect your statutory rights).

You cannot return an item if…

  • The product has been opened

  • The product has been used

You can return an item if…

  • It has not been opened or used

  • It is in perfect resalable condition

  • It is returned to us within 14 days of receipt of the order

 

Please Note: To return an item(s), please email BeautyParadox on info@beautyparadox.co.uk 

Standard Returns Terms and Information

If a purchased product has been used or opened (hologram no longer intact, manufacturer / factory seal no longer in place or packaging damaged), then it will not be eligible for a return, refund or exchange.

If an item(s) is returned to us and it has been used / opened / is not in a resalable condition or does not pass the UV light checking process, the item(s) will be returned to the customer without prior notice.

Returns postage is at your own cost and risk. We would recommend that you return your items via a tracked delivery service. Please clearly state on the returns form the reason for return and whether you require a refund or exchange. Please put a contact number on your returns form should you require an exchange.

Any delivery charges paid for on an initial order are not eligible for a refund.

Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

Once a refund has been issued you will receive a confirmation email detailing the amount that has been refunded, and the item(s) that we have received back.

Refunds can only be made to the billing details provided when ordering.

We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item.

If you exercise your right of cancellation after 14 days of receipt of the order, any returned goods must be in perfect resalable condition (inner and outer packaging fully intact) and are subject to a 30% re-stocking charge.

Items ordered from our Sales section are not eligible to be returned for a refund or exchange.

Further Returns Information

It may be that you need to return an item for another reason other than listed above. This section provides more information on returns for the following:

  • Damages / Shortages / Incorrect Products

  • Faulty Products

  • Reactions to Products

  • Refused / Undeliverable Packages

 

Damages / Shortages / Incorrect Products

Please inspect goods fully on receipt. Any damages / shortages / incorrect products must be reported to BeautyParadox Ltd in writing at info@beautyparadox.co.uk within 24 hours from receipt of goods, with full details of the issue.

If a return / refund / replacement / exchange is required, BeautyParadox will provide full details on this process during email correspondence. This process may involve you completing a Non Receipt of Goods Declaration Form.

BeautyParadox cannot accept responsibility for damages / shortages / incorrect products reported after the stated 24 hour period.

 

Faulty Products

If you feel that an item you have receive is faulty, please report this within 24 hours in writing with detailed information on the issue to BeautyParadox at info@beautyparadox.co.uk

Depending on the issue with the item, you may be required to complete a Product Query Form, and any item(s) deemed faulty might be sent back to the manufacturer for thorough testing.

If a return / refund / replacement / exchange is required due to a fault, BeautyParadox Ltd will provide full details on this process during email correspondence.

 

Reactions to Products

 

Please note: It is the customer’s responsibility to patch test any product prior to use. Always check compatibility of any purchased products with other material facts that can affect results described.

If you have followed the above process but feel that you have had a reaction to a product, please immediately report this in writing to BeautyParadox Ltd at info@beautyparadox.co.uk.

Depending on the issue with the item, you may be required to complete a comprehensive Product Reaction Authorisation Form, and any item(s) in question might be sent back to the manufacturer for thorough testing. This form must be fully completed within 48 hours, including dated photographs of the reaction.

If a return / refund / replacement / exchange is required due to a reaction, BeautyParadox Ltd will provide full details on what to do during email correspondence.

 

Refused / Undeliverable Packages

In the case of a parcel being returned to BeautyParadox Ltd due to an incorrect delivery address being provided or the customer not collecting from their postal office / depot, a re-delivery cost of £2.99 will be charged to re-send the parcel.

If the customer chooses to cancel the order in this instance instead of re-posting, the original postage and packaging cost covered by BeautyParadox Ltd will not be refunded.

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